Frequently Asked Questions

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General Questions

Q: Why use FOI Services to obtain Freedom of Information Act (FOIA) documents?

A: While any person can file a FOIA request, it frequently makes more sense to have FOI Services process the request. First, FOI Services offers convenience. FOI Services has filed over 100,000 FOIA requests…we know exactly how a request should be phrased, where to submit a request, and lots of other knowledge born of long experience. We often already have exactly the document you need…saving you weeks of waiting. FOI Services also keeps all requests confidential. Every request submitted to the Federal government is a matter of public record. When FOI Services requests a document, no one knows that you initiated a request… allowing you to keep your research projects confidential.

Q: Is information about individuals available?

A: FOI Services does not process FOIA requests for information about private (non-government) individuals, nor do we process requests of a personal nature, as they are subject to the provisions of The Privacy Act, and must be signed by the individual in question. If you would like to request this information yourself, a list of government FOI addresses is available at: https://www.usdoj.gov/foia

Q: How long does it take?

A: If FOI Services has the document you need, it can can be downloaded immediately. If the document you need must be ordered from the FDA turnaround time depends on the type of information requested. Some documents are available within a few weeks. Device Premarket Notifications [510(k)s] have the longest fulfillment time, typically 18-24 months.

Q: What do these documents look like?

A: If you're requesting a FOIA document for the first time you might be surprised by its appearance…unlike monographs and journal article reprints, these documents don't contain neat titles, abstracts, publication date and source, and other familiar hallmarks of the literature. The documents you receive were not prepared for publication, and are simply photocopies of correspondence, reviewers notes, handwritten observations, etc. They may be purged of confidential content with broad swipes of black ink. In the case of microfiche, material is withheld by physically cutting it off the film. That said, while these documents may not look attractive, they provide a wealth of information unattainable elsewhere. Samples of many document types are available at Document Descriptions.

Full-Text Searching Questions

Q: How is this different from using the main FOI Services search feature?

A: Each record at FOI Services is indexed to create a short indexing description; when you use the main search box you search the document description only. When you use the full-text search box, you will be searching the words used in the document itself, and will cover only those records related to FDA inspections.

Q: How do I enter my search terms?

A: Use the searching skills you already have!

Q: Which FOI Services documents can be searched full-text?

A: Over 40,000 inspection reports and related documentation are full-text searchable. Not every inspectional document is suitable for creating a record which can be read by the computer – the record may be handwritten (e.g., some 483s), heavily redacted, or otherwise illegible for the OCR conversion.

Q: What if I find a document I need?

A: Put the document in your cart and follow the on-screen directions. You can use one cart to order documents found in the main search box and documents located in full-text searching.

Q: If I choose to purchase a document, will it be searchable?

A: No, full-text searching is intended as an aid to help you find appropriate documents. The document you download will be an image PDF, just as if it had been identified in the main search box. Why? We promise that the document you download is a faithful reproduction of the information provided by the government, and our records have been admitted into courts in the US and overseas. The OCR conversion process may strip out formatting, introduce small errors (e.g., from an illegible phrase), and does not include information such as charts, drawings, handwritten records and other non-machine readable material. Curious? Here's a sample.